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Reference Centre
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Hardware Pricing Chart
Bill 60 Hardware Pricing Rate Card Tool
The Hardware Pricing Rate Card Tool will assist in calculating ECF and DECF for the Bill 60 Wireless Service Agreement Addendum. The rate card tool includes instructions in addition to a quick-reference pricing guide.
How to use the tool:
- Review instructions and examples in the “Instructions Tab”
- Choose the “Rogers” tab
- Locate the information you require
Fill in the appropriate amounts for each of the following lines of the Wireless Service Addendum:
- Economic Inducement (voice)
- Economic Inducement (data)
- Total Economic Inducement
** Please ensure to complete each field for every addendum completed. **
By completing these fields accurately, we can be assured that our customers are receiving accurate and consistent information for their records.
- Bill 60 - Addendum to the Wireless Service Agreement
- Bill 60 consists in amendments made to the Consumer Protection Act in the province of Quebec as of June 30, 2010. Some of our business rules are changing as a result.
- This law is meant to protect Quebec consumers. Business Corporate accounts are not impacted. Consumers from provinces other than Quebec are not impacted. Quebec consumers are defined by their billing address. CTN is not a criteria for the purpose of defining a Quebec consumer.
National Price Charts Hardware Pricing Charts - National [January 2022] -
iPhone
The iPhone from Apple combines three devices in one: a revolutionary touch-screen phone, a widescreen iPod, and a breakthrough Internet device. Play music, surf the internet, send emails or talk on the phone - all great reasons to choose the iPhone!
iPhone is only available in select dealer and retailer locations. If this does not apply to you, contact your DBM or RAR for more information.
Product Information & Training
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General Reference
It may take a few minutes to download these large files. We appreciate your patience.
Loss Prevention
- Fraud Prevention Starts Before the Customer Is Activated! [June 2012]
- Rogers Loss Prevention Best Practices[March 2017]
Suppliers Handbook
- Supplier - Handbook Hardware Return and Service Policies and Procedures For Wireless Devices [February 2021]
- Supplier Handbook - Accessory Servicing Information [March 2011]
HARDWARE RETURNS SUPPORT
- Sign off Card Template [September 2016]
- Mandatory Factory Data Reset Procedure [March 2019]
After Sales Service Support – Hardware Repair Program
- Hardware Repair Program Guide Corp [April 2019]
- Hardware Repair Program Guide Dealer [April 2019]
DIGITAL AGREEMENTS
Training Videos - digitalagreements.ca
- User Name: Rogers
- Password: rogers123
CHAMP GUIDES
SSP Guides
- SSP Job Aid - Accessory Financing [March 2021]
Methods and Procedures
- Billing Information [October 2015]
- View Account Details [October 2015]
- Wireless Service Maintenance - Change Plan Add- on [October 2015]
- Wireless Service Maintenance – Change Non-Shared Plan or Add-On [January 2013]
- View Service Information - Wireless [January 2013]
- Configure Wireless [January 2013]
- Select or Port-in Telephone Number [January 2013]
- Wireless Service Maintenance – General Maintenance [January 2013]
- Wireless Service Maintenance – Change Shared Plan or Add-On [January 2013]
- Wireless Service Maintenance – Manage Rogers One Number details [January 2013]
- Hardware Upgrade Program Policy Document [March 2016]
Account Access Policy
The Account Access Policy document defines who can request information and changes to customer accounts and must be used in every customer interaction.
What types of accounts does it apply to?
- Regular Consumer accounts
- Most Business accounts (exceptions below)
What types of accounts does it not apply to?
- Wireless Business Corporate accounts (Corporately paid accounts with MSD code / company code)
- Prepaid customers
- Cable accounts (MDU / Major)
Account Access Policy Document [April 2017]
Government Regulatory Recovery Fee
- T3 2009 Business Pricing and Structure [September 2009]
- Customer Senarios [September 2009]
Voice Hardware Troubleshooting
Tethering Policy
- Tethering Policy [June 2009]
The New Network Campaign
Enterprise Customer Agreement
Supporting Contract Documents
- Technical Support Guidelines
- Annotated Terms and Conditions
- Summary Technical Support Guidelines and GPRS Data Network SLA
Administrative Forms
- Amendment Request Form
- Corporate Account Profile Form
- PRT Account Information Pricing Request Form
- Global Line Extension and Hardware Upgrade Authorization
- Corporate Sales Order Form Products: Cellular, Messaging, Data and Enterprise Solutions
- Win/Loss Analysis/Review
ECA Online Tool
Contractual Documents
- Data Release Agreement (for pre-ECA contracts)
- Enterprise Customer Agreement - 2 Year
- Enterprise Customer Agreement - 3 Year
- ECA Terms and Conditions
- ECA Authorized Persons Schedule
- ECA Request for Service Form
- ECA Price Plan and Features Schedule
- mForm Plan
- mFleet Trial Agreement
- ECA Price Plan and Features Schedule for mFleet
- ECA Hardware Pricing Schedule
- ECA Custom Data /Access Point Name Schedule
- ECA Data Release Schedule
Credit Limit Monitoring (CLM)
- CLM Tearaway - How Credit Limit Monitoring Works
- Credit policies and Number of CTN’s Allowed
- Credit Limit Monitoring Frequently Asked Questions
Local Number Portability
Local Number Portability launched in March 2007. Canadians are now able to change wireless or wireline local service providers without changing their existing phone numbers.
At Rogers, we see this as an exciting opportunity, because we know that we have the clearest network, that we are leaders in innovation, and that we are continually working to improve the satisfaction of our customers.
Validation Details
LNP Bulletins
- To find Sales Bulletins on Local Number Portability visit the Sales Bulletin section of SSP. Then select Archives and type Local Number Portability or "LNP in the keyword search field.
LNP Training & Links
- What You Need To Know About Your Switch To Rogers Wireless
- www.rogersfasttrack.com
- www.wirelessnumberportability.ca
- CWTA
Contact Us
If you have any general questions regarding LNP please send an email to:
Pricing information within these documents is subject to change without notice.
As per normal procedure, please review current sales bulletins to ensure you have the most accurate and updated information regarding pricing.